Our website returns policy means that if you are not fully happy with the goods you have received, you can return them to us (RE Tricker Will not be responsible for any returns costs) within 28 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn and are not in original condition.

Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the transit. Once your Item(s) have been received, please allow 3-5 working days to be processed, at which point you will be notified the refund or exchange has taken place. Any EU or ROW please include the original invoice and please mark the items as BRITISH RETURNED GOODS TO SENDER, as we will not accept any import or duty fees on returns.

Please note if you are not happy with your purchase or think there may be a fault, please email us your order number and images. Do not post them back without speaking to Customer Service first, postage costs or loss in transit for returns will not be responsibly to Tricker’s. We will arrange pick up of faulty items once discussed. 

Please note that returns can only be processed to the original purchaser, if you are returning a gift, please contact the original purchaser to do this for you.

Please send your return items to:
Returns Department

CANCELLING YOUR ORDER

shoesshopnew Ltd will always be happy to cancel your order, to do this you can contact customer services through the contact form. Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery company, once the item is back with shoesshopnew Ltd we will process your refund, however shoesshopnew will not be liable for the postage and packaging costs should this be the case. (or any customs/duties charges you may have paid)